Otel

Customer stories

Real hotels. Real outcomes.

How operators are using Otel to walk into decisions, not data.

Trusted by hotel operators

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Case Study · O'Callaghan Collection

The Alex went from reactive pricing to 120 rate actions a month. Same team. Same systems.

A four-property hotel group across Dublin and London. The revenue team knew where the gaps were. They just couldn't act on every date, every day. One Flow changed that: review the full forward calendar overnight, flag underpriced dates versus comp set, and have recommendations ready before the first cup of coffee.

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+8.6%

RevPAR Growth

vs. same period last year

110.4

RevPAR Index

outperforming the compset

+5.0%

Above Budget

combined Jan–Feb room revenue

~120/mo

Rate Actions

via Flows, every month

I can't personally check every hotel every day but Otel AI gives me comfort that I can always see where the opportunities are, where the risks are, and that the team is actually acting on them.

Joanne McDonnell Group Cluster Manager O'Callaghan Collection

Case Study · Fitzpatrick Castle Hotel

Mark went from 3 weeks of bank submission analysis to 20 minutes. Same hotel. Same data.

113 rooms in Killiney, Co. Dublin. Mark and his team are planning a 15-room extension and the bank asked for projections — month-by-month revenue contribution, a post-expansion budget, and a presentation. Normally that's weeks of back-and-forth between the GM and revenue manager pulling data from Guestline. Instead, Mark gave Otel the context — seasonality, expected mix, achieved rate — and the full pack came back inside half an hour.

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20 mins

Time to bank-ready projections

vs 3 weeks of back-and-forth

15 rooms

Rooms in appraisal

the expansion case being modelled

1 prompt

Excel + Deck + Budget

generated as one pack

2025

2025 actuals

grounded in the hotel's own data

This is probably 20 minutes work. It's not far off being able to send to the bank. If I had to pull this stuff from reports and present it, it might take three weeks of back and forth between me and my team.

Fitzpatrick Castle Hotel

Mark Scott-Lennon Managing Director Fitzpatrick Castle Hotel