Legal

Data deletion

This page explains how a hotel can remove Otel AI's access to the accounts it connected, such as Meta (Facebook and Instagram) ad accounts, Facebook Pages and Instagram accounts, or Google Ads accounts, and have the data Otel AI stored deleted. Section 6 of our privacy statement describes what we read and why.

1. Disconnect in Otel AI

An admin of the hotel can do this at any time, and it takes effect straight away:

• Open Otel AI and go to Integrations.
• Open Meta (Facebook and Instagram), or Google Ads.
• To stop reading one ad account, Facebook Page or Instagram account, remove it from its list. To stop reading all of them, choose Disconnect.

We then delete every stored figure for the removed accounts and Pages, and on Disconnect the access token too. The only exception is an account or Page that another hotel in the same organisation still has connected: its data stays for that hotel until it is removed there too.

2. Remove Otel AI in Meta

You can also end our access from Meta, without signing in to Otel AI:

• Open Meta Business Settings for the business that connected the accounts.
• Go to Integrations, then Connected apps.
• Select Otel AI and remove it.

Otel AI can then no longer read your ad accounts, Pages or Instagram accounts. To have the data we already stored deleted as well, disconnect in Otel AI (section 1) or email us (section 3).

3. Ask us to delete it

Email contact@otelai.com from an address at the hotel or business, naming the hotel and the accounts or Pages. We will confirm and delete the data within 30 days, and usually much sooner. If you also want us to delete other personal data we hold about you, say so in the same email; your rights are set out in section 9 of our privacy statement.